Frequently Asked Questions

When will my order arrive?
It depends on the shipping company chosen and the responsible delivery personnel. We provide a selection of shipping agents in major cities. Typically, it takes 1 to 3 days from the order and its confirmation.

Is there international delivery?
Currently, the shipping companies we are partnered with provide delivery within the country and to a set of specific cities. All cities served by the shipping agents are listed on the delivery page.

You can request international delivery from the store's team via WhatsApp by providing the product weight and checking prices with international shipping agents who are not currently registered on the website.

What if there is a manufacturing defect in the product?
You should refer to the return policy to understand the return and exchange conditions. If there is a manufacturing defect and it has been agreed to return the product, the shipping costs will be covered by the company, while the customer will bear the cost of return shipping. The product's value will not be charged to the customer according to the return policy.

I want to order in bulk; is there a discount?
The store offers bulk order delivery services, and there is a discount of 10-20% on certain products. You can contact us directly through the "Contact Us" page to inquire about bulk orders and discounts.