Return and Exchange Policy:
- Exchange and return are guaranteed rights for all our customers and apply to all products offered in our store.
- All products listed in our store are subject to the return and exchange policy in accordance with the terms and conditions outlined on this page.
- Returns or exchanges are allowed if the product is in its original condition at the time of purchase and is still in its original packaging.
- Returns must be made within three (3) days, and exchanges within seven (7) days from the date of purchase.
- Please contact us through our "Contact Us" page or via our phone numbers to request a return or exchange.
- Please take a photo of the product and send it, including the city, address, and order number, in case the product is defective, damaged, or does not match the agreed specifications.
- A full refund will be issued if the product received is completely different from the product description on our website.
- We are not responsible for any usage expectations of the product by the customer that are not mentioned in the product page on our website.
- A 30% fee or a minimum of 25 Dirhams will be deducted if the customer does not want the product and it is free of any defects or issues.